La Evelyn ens ha explicat que ella, per a reorganitzar el servei de suport i aconseguir el que tenen ara, s'havia mirat uns estandars. Quan li hem dit que no els coneixiem ens ha enviat aquest email, o sigui que ja sabeu:
Dear Silvia and Marta,
It was a pleasure to meet with you today and I hope you enjoyed your tour. If there is anything you would like to have more information about. Please let me know. In the meantime, here are some links that may interest you. Enjoy your stay!http://www.itsmf.org
http://www.itsmf.es
http://www.pinkelephant.com/en-US/ResourceCenter/Articles
http://www.itil.co.ukI hope you can find some useful information within these links. Pink Elephant is a company that I used to get certified in Service Management. There are others though that offer training and information.
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